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Frequently Asked Questions

 

WEBSITE & WEBSTORE FAQS:

I can’t log into my account

We changed web platforms in July 2022. If you haven’t created a profile yet, make sure you are registered. Email and password of choice can be entered under https://theolivepress.com/profile/create-account. If you still encounter issues please contact us at oliveoil@theolivepress.com. *Please note club members should use the same email address they receive club notifications on.

I forgot my password

You may click https://theolivepress-20682413.hs-sites.com/profile/forgot-password  and follow the steps to reset it.

My discount is not showing

Make sure you are logged in and using the same email you receive our notifications on. Applicable discounts will apply to the cart before you complete payment. If discount was associated with a coupon, make sure to enter it in the cart before checking out.

I mistakenly created a shipping order but wanted it as curbside pick-up (or vice versa)

Email us at oliveoil@theolivepress.com or call us at (707) 931-7580 promptly and we'll be happy to assist. Our office is open Mon-Fri from 9 am to 5 pm PT. 

I have a coupon, where do I enter it?

You can enter your coupon in the cart - icon is located top right of page, between log in and shop buttons. 

I need to change my address/email, payment information, password

Once logged in, you can update all information associated with your profile. Please pay particular attention to what is marked as default. 

My order is a gift!

You can add a gift message for the recipient before selecting the shipping method during the checkout process

I have a Gift Card – can I use it online?

Yes, you can enter it by clicking "Apply a gift card" under payment step of checkout process.

Can I use my gift card to pay for tastings? 

Yes! You can use the gift card to pay for all products we carry as well as tasting fees when onsite. 

Can I use my gift card at your sister properties? 

Funds assigned to an Olive Press gift card are redeemable only at The Olive Press. 

I can’t find the product I’m looking for

Anything we carry is under our SHOP section, categories show in the submenu as you hover over the button. A "search product" feature will be added soon. If you can't find what you're looking for, please contact us at oliveoil@theolivepress.com or (707) 931-7580. 

Do you ship internationally?

The Olive Press only ships to the continental US at this time.

SHIPPING FAQ’S:

Do you ship to a P.O. Box?

No, we must have a street address to ship to.

Where’s my tracking number/package?

All packages ship via UPS. Once the order leaves our warehouse, tracking information is sent to the email associated with the shipping address. Please review our online & in-store policy page for additional information: https://theolivepress-20682413.hs-sites.com/online-and-in-store-policies.

My package was damaged, what do I do?

Contact us at oliveoil@theolivepress.com (general public) or pressclub@theolivepress.com (Club members) and we’ll assist with the next steps.

I won’t be home to receive my package. What can I do?

If UPS is unable to deliver (3 Attempts), the package will come back to us and we’ll contact you before reshipping for a fee. Best if you can advise us of change of address/vacation before the package is en route. If already en route, we may not be able to reroute, but will certainly try to help. You can also sign up for UPS My Choice account (free), which gives you more direct control of rerouting or hold at facility options. Learn more here: https://www.ups.com/us/en/track/ups-my-choice.page.

What are the best practices to ensure I receive my packages?

Keep your profile up to date, make any changes timely, and before packages ship out, use a business address where someone will always be available to sign for the package. We do not ship to P.O. boxes.

I entered the incorrect shipping address on my order, can I change it?

Yes, please email us promptly at oliveoil@theolivepress.com (general public) or pressclub@theolivepress.com (Club members) and we’ll update the address for you

How do I save on shipping?

We’re doing our best to make it more affordable for all Olive Press customers, and especially for our members. We’re offering more and more promotions to help with the cost. Make sure you’re subscribed to take advantage of all the savings! And remember – if you spend over $100, you’ll receive 50% off shipping charges at checkout!

VISIT & TASTINGS FAQS:

Are you open?

Both our Sonoma and Napa locations are open and tastings are offered by reservation at our Sonoma location. Please check out https://theolivepress.com/visit for current hours of operations and services offered.

Do you offer curbside pick-up?

Our Sonoma location does offer curbside service during operating hours. You can place your order online and specify in the Order Notes on the checkout page when you’d like to come to pick it up.

Do you offer virtual tastings?

Yes! Make sure to subscribe to our mailing list to be advised of future dates. You can also inquire about private/corporate sessions by contacting Teresa Hernando at thernando@theolivepress.com

Are your grounds open?

Yes! Winery grounds are open daily from 10:30 am to 5 pm.

When is your Community Press?

We host two Community Press days every Fall. You can find details on the event and dates here:  https://theolivepress.com/events

I have a Passport (Wineryhunt, Priority Wine Pass, Sonoma Passport, etc.)

Wonderful! You can let us know in advance of your visit you're a passport holder when you answer the pre-visit questions after making a reservation, let us know via email at tourandtasting@jacuzziwines.com or show the passport to your host during your visit. We look forward to welcoming you onsite!

Can I bring food?

While outside food is not allowed on the property, you will find some delicious snacks in our retail stores. Our Napa location is set in the lovely Oxbow market near downtown Napa. The building offers a number of options for dining in or take-out. Our Sonoma location is home to Jacuzzi Family Vineyards, which offers cheese & charcuterie boards as an optional add-on to their tasting experiences. Some of their experiences also include food. Check out all the options here: https://www.jacuzziwines.com/visit-us. This location is just 10 minutes from Sonoma Square, a historic plaza surrounded by a variety of fantastic restaurants.

How long does the tasting last? Can I stay longer?

You can more information on the experiences offered and duration of each here: https://theolivepress.com/visit. Once the tasting is completed, you are more than welcome to walk the grounds or inquire with your host about what else you can do while you’re onsite. Our team will be at your disposal to facilitate and give you pointers to make the best out of your visit!

Are reservations required?

Only for tasting experiences. You can drop by and shop anytime during business hours otherwise. You can explore our experiences and make a reservation here: https://theolivepress.com/visit  

Is your property family-friendly? Are children allowed?

Absolutely! Just ensure they are always under your supervision for their safety in a working winery & milling environment.

Can I bring my dog?

Dogs are allowed in all our outdoor spaces, always on a leash and accompanied by their owner. They are not allowed inside the stores and tasting rooms.

How do I make changes to my reservation or cancel it?

Simply click your confirmation email to access & edit your reservation directly online up until 2 days prior. For any last-minute edits, please contact us directly at tourandtasting@jacuzziwines.com or (707) 931-7516. Failure to provide 2-day notice of cancellation will result in a penalty of $10/person.

I have questions/special requests/allergies – how do I contact you?

You can address this directly online, following the link to answer a few key questions from the confirmation email for your reservation. You may also contact us at tourandtasting@jacuzziwines.com or (707) 931-7516.

I am visiting from out of town, can I ask my host for recommendations?

Absolutely! Please do take advantage of the time with your host. Tell us what you enjoy, you might be curious about, and we’ll be most happy to give you recommendations to additional destinations in the area.

I’m new to olive oil tasting/I am curious about the milling process/health benefits of extra virgin olive oil

Wonderful! Your host will be happy to answer your questions and tailor your visit to what interests you. If you’d like, you can specify your interests when completing the questions after making a reservation with us or email our tasting room manager, Victoria Maxon at vmaxon@theolivepress.com, and we’ll inform your host.

Do you have lodging onsite or recommendations?

We have a lovely property for rental, the Cline Vineyard Estate, that can accommodate up to 10 guests at our sister winery Cline Family Cellars right across the street. Please visit https://clinecellars.com/visit-us  for more information. If you’d like a list of lodging accommodations in the area, please email us at tourandtasting@jacuzziwines.com and we’ll be happy to share it.

CLUB MEMBERSHIP FAQS:

Where can I update payment information associated with my membership?

Log in online and edit away! Pay particular attention to what you'd like marked as default. 

How do I customize my club selection?

You'll receive a notification from pressclub@theolivepress.com  when the next the miller selection is ready for you. Ship-to members have a window of 7-14 days to customize the selection, before the standard miller package ships out. Pick up members have a window of about 6 weeks to visit and customize the club package before standard selection ships to address on file. Deadline will be specified in the notification email and we'll also send a reminder. 

Log in online to access your club package and edit all details and selection as needed, including pick up vs shipping, items in package and shipping service (if it applies), card for order if you'd like to use a different one from the one on file. 

Click "Process shipment" to complete your order. 

I am not receiving your emails

Please make sure oliveoil@theolivepress.com and pressclub@theolivepress.com are saved as safe senders in your inbox preferences. Work emails might have stronger spam filters. Gmail likes to move us to the Promotions folder. If you unsubscribed by mistake, please contact us at oliveoil@theolivepress.com for instructions to rejoin.

I am a pick-up member and just received a shipment

Two things might have happened. 1 - Deadline to visit us and customize your order for pick up has passed, so order shipped to you. 2 - Your most recent, previous order was shipped and that changed the setting under your profile. Please make sure to check your settings and defaults before every club deadline.  

What are the perks of my membership?

Our club program offers access to special pricing on oils, vinegars and retail items in our Olive Press stores, complimentary EVOO tastings and reduced fees on premium experiences & events. The Press club membership lasts one year/four shipments, while the Amphora club is twice a year/two shipments. Both auto-renew unless we are contacted. You can edit your selection for each shipment and pick-up order to match your favorites. Learn more here: https://theolivepress.com/clubs.

How do I sign up?

Visit https://theolivepress.com/clubs, select the club that best suits your needs and start discovering the world of extra virgin olive oil.

Can my friends and family take advantage of my membership perks?

Club membership is personal, connected to you and your payment method, but there are many ways for you to ensure your family & friends enjoy the perks with you. Bring them with you for a tasting! As a member, you can book an Intro to EVOO tasting for you and 3 guests and we'll waive the tasting fees. Send one of your club shipments as a gift or even better, gift a club membership.

Do I get perks at Cline & Jacuzzi Wineries too?

Yes! As a member of The Olive Press, you are entitled to a 10% discount on wine purchases at Cline Family Cellars and Jacuzzi Family Vineyards. If visiting, make sure to mention you are a member at The Olive Press. If shopping online, make sure to register on their website with the same email associated to your club membership. Check out their membership programs for additional perks!

Can I cancel my membership and how?

The club membership is a one-year commitment - you can certainly cancel it afterward by contacting us at pressclub@theolivepress.com, though we’d hate to see you go! Please know you can also ask us to skip a quarter instead. This way you’ll still be a member, enjoy all the perks and stay in tune with the latest. We just won’t ship your product for a little while. If you are still interested in canceling before your year commitment is up, we do charge a $25 cancellation fee. Get in touch with us at pressclub@theolivepress.com, if you'd like to move forward with canceling your membership.

I STILL HAVE QUESTIONS!

We’re here for you. For general questions, contact us oliveoil@theolivepress.com  For questions on a visit or reservation, contact tourandtasting@jacuzziwines.com or (707) 931-7516. For club related questions, contact pressclub@theolivepress.com or (707) 931.7580.